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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tyler G. Carlin

Tyler G. Carlin

September 24, 2024

5  out of  5
rating by Tyler G. Carlin
"Shea Ferraro Offices are always a pleasure to speak to! They answer and return my calls every time and help me with any questions I have. Christian is always super helpful, especially processing my payments. Thanks for the years of continued support!"
We responded:
"Tyle, thank you for the kind words. We appreciate you and your business over all the years! "
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Marisol Jimenez

August 20, 2024

5  out of  5
rating by Marisol Jimenez
"Great customer service from Yazmin. Very convenient that it opens even Saturdays. I have referred several Spanish speaking friends that were able to get their questions answered and were able to get the coverage’s they needed."
We responded:
"Hi Marisol, Thank you for the kind words. We appreciate your business & your support over all these years. "
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Yvonne Candelario

August 20, 2024

5  out of  5
rating by Yvonne Candelario
"I been with Shea Ferraro since 2016, I give all the praise to Yazmin. Anytime I have a question she takes the time to explain to me everything in detail. I referred all my family and they love it Yazmin treats us all the same with her great customer service!! I have 3 cars and home insurance!!"
We responded:
"Thank you so much for the great feedback! We appreciate you & your business & for putting your trust in State Farm & my Agency. "
Profile photo of Elie Ramirez

Elie Ramirez

August 20, 2024

5  out of  5
rating by Elie Ramirez
"Shea Ferraro and its entire team especially Yazmin Jimenez are Amazing. Very responsive, honest a great partner for all my insurance needs , Thank you so much Shea and your entire team for your excellent service and great price!!"
We responded:
"Hi Elie, Thank you for the kind words. We are always here to assist you & your family with your insurance needs. "
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Maria Leyva

August 20, 2024

5  out of  5
rating by Maria Leyva
"I’ve been with State Farm for several years and love it!! Always answer my question quick and very effective specially Yazmin Jimenez keep up the great work!!!!!"
We responded:
"Hi Maria, Thank you for your feedback. We are always here for you and your family. "
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Kim Pierce

August 7, 2024

1  out of  5
rating by Kim Pierce
"Good luck cancelling you policy once paid! Will not cancel or refund! Do not go with State Farm and especially Shea Ferraro branch! Called corporate office and they refer you back to Shea. Their agents think that are god and can do whatever that want. Put a claim in against this agent and his office"
We responded:
"Hi Kim, I just left you a message and would like the opportunity to discuss the policy cancellation with you. Please give me a call at your convenience & I will do my best to assist you. Thank you "
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Sergio Avila

July 31, 2024

5  out of  5
rating by Sergio Avila
"Great customer service!! Everytime I call for any questions I have they answer them, very helpful and informative. They keep me up to date with my auto insurance"
We responded:
"Hi Sergio, Thank you for the positive feedback! We appreciate you and your business over all these years & are always here to assist you. "
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Jorge Munoz

July 30, 2024

1  out of  5
rating by Jorge Munoz
"Unethical office, wouldn’t recommend. Bad representation of a great brand."
We responded:
"Hi Jorge. I am sorry you had a negative experience. I don't see you are a customer of ours or that my team has had any interaction with you. Can you please contact me and we can discuss."
Profile photo of Brooke Contreras

Brooke Contreras

July 18, 2024

5  out of  5
rating by Brooke Contreras
"My whole family has been insured with Shea for a very long time. Always helpful and they make the insurance process easy! Highly recommend!"
We responded:
"Thank you for the kind words. It has been our pleasure taking care of your families insurance needs. "
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Imrjsmommy parra

July 10, 2024

5  out of  5
rating by Imrjsmommy parra
"I’ve been with this State Farm agency for many years. I have three vehicles plus rental insurance. The support and service is second to none, particularly Christian. He always goes out of his way to help me and even sends reminders for payment. I can’t say enough about this agency! I highly recommend!!!"
We responded:
"Thank you for the kind words. We truly appreciate you & your business over all these years!"
Profile photo of Odel Malan-Pineda

Odel Malan-Pineda

July 2, 2024

5  out of  5
rating by Odel Malan-Pineda
"We have been with Shea Ferraro-State Farm Insurance Agent ever since he took over Dian Roy after her passing. All the staff are very responsive especial shout out to Christian Rivas. Christian always took the time to speak to me and find out what we need. I always ask for Christian when I need something to be taken care of. He always makes sure that he takes care of what I need right away. Shea is also great! He follows up on you when you let him know that you need to think about things first before making a decision. We were worried when Dian Roy passed because we need a new owner will take over. But Shea is really taking care of us."
We responded:
"Thank you so much for the great feedback! We truly appreciate you & your business over all these years. "
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Maria Moralea

June 29, 2024

5  out of  5
rating by Maria Moralea
"Beautiful office and location!"
We responded:
"Thank you so much! "
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Christina LaVelle

June 28, 2024

5  out of  5
rating by Christina LaVelle
"Shea Ferraro and its entire team especially Christian are Amazing. Very responsive, honest a great partner for all my insurance needs including Auto, Home, Special Event, Umbrella policies to name a few. Thank you so much Shea and your entire team for your excellent service and competitive pricing."
We responded:
"Thank you so much for the great feedback & your business! We are always here for you and your family. "
Profile photo of Noel H

Noel H

June 27, 2024

5  out of  5
rating by Noel H
"I have found the office to be very helpful."
We responded:
"Thank you so much. We appreciate your business & are always here for you and your insurance needs. "
Profile photo of Tiffany Quach

Tiffany Quach

February 3, 2024

3  out of  5
rating by Tiffany Quach
"Never had customer service like this. Well okay I called 2 times, waited, then called the third time. SF Representative: Jasmine, picked up and I asked why was I unable to pay on the account, then when I was about to explain that it must because that I got a new debit card, she then cuts me off and says, “Can you please hold? I am the only one that works in the office on Saturday. Me: Yes. She returned to the line: “Is this Tiffany? Her: It’s because your account is past due”. She’s not yelling but definitely it was an unpleasant tone. Felt a little degrading of how it was said it at me. I’ve worked as a Medical Assistant, Hotel Front Desk, Executive Assistant and now H.R. Never have I ever will treat a customer/client/guest like that. I’ve been a client for years and mostly well taking care by Marlenne, Christian, and other girls in office, but I guess maybe she is new? Just want to share my input."
We responded:
"Hi Tiffany, I am very sorry for your experience with us, and I deeply apologize for the way this was handled. I will be calling to discuss with you. I do appreciate you sharing your frustration, as it allows me to make the necessary changes to improve each customer’s experience."
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Dyslexic Smoking Man

November 15, 2019

5  out of  5
rating by Dyslexic Smoking Man
"Great"
We responded:
"Thank you! -Shea"
Profile photo of Kich Dadj

Kich Dadj

May 23, 2019

5  out of  5
rating by Kich Dadj
"Shea, provides excellent customer service. He truly cares about his customers. Kim F."
We responded:
"Thank you so much for the great feedback! It is our team's pleasure to accommodate our customers with the best insurance coverage available!"
Profile photo of Austin and Kate Raab

Austin and Kate Raab

February 13, 2019

5  out of  5
rating by Austin and Kate Raab
"Shea and his office have always been very helpful. He was able to help me save money and get more coverage. Shea also took his time to explain the life insurance policies available and present them in a way that i could understand. Couldn’t recommend them more."
We responded:
"Thanks so much for the review! It was my pleasure working with you, I appreciate the recommendation. -Shea"
Profile photo of Mitch Keil

Mitch Keil

June 22, 2018

5  out of  5
rating by Mitch Keil
"Shea is the go-to guy for insurance. He has provided invaluable guidance on meeting all of my insurance needs and is the most professional, genuine, and dedicated agent I have worked with. He is quick to respond when I have questions, it’s like having my own concierge insurance agent. I have a number of policies with Shea and saved a lot of money with his help in bundling my policies. I highly recommend him!"
We responded:
"Thank you, Mitch! I really appreciate your kind words. I'm always here to help! -Shea"
Profile photo of Austin Raab

Austin Raab

January 19, 2017

5  out of  5
rating by Austin Raab
"Shea is very knowledgeable and I always leave the conversations with him feeling that I have gotten the best advice."
We responded:
"Thanks so much, Austin. Always here to help! -Shea"
Profile photo of Kiane Rodriguez

Kiane Rodriguez

January 13, 2017

5  out of  5
rating by Kiane Rodriguez
"Shea and Jasmine were incredibly helpful today!"
We responded:
"Thanks so much, Kiane! So glad we could help with all of your insurance needs. It was a pleasure. -Shea"
Profile photo of TJ Hockenberry

TJ Hockenberry

January 10, 2017

5  out of  5
rating by TJ Hockenberry
"Shea is hands down the best insurance agent I've worked with. Very professional, very knowledgeable. I couldn't recommend him and his staff any higher. Office is conveniently located in Newport Beach. Stop by or give him a call, it will be worth it."
We responded:
"Thanks so much, TJ! We are always here to help and I appreciate your business and kind review. -Shea"
Profile photo of Kris Conky

Kris Conky

January 9, 2017

5  out of  5
rating by Kris Conky
"Very knowledgeable and customer friendly. Shea Ferraro and his team take the time to explain in complete detail various coverage's I use through State Farm. Always a pleasure doing business with such an outstanding team!"
We responded:
"Thank you, Kris! It was a pleasure doing business with you as well. We appreciate the review! -Shea"
Profile photo of Lauren Ferraro

Lauren Ferraro

January 3, 2017

5  out of  5
rating by Lauren Ferraro
"I called the office to get my business, auto, and renters insurance. I was helped by Keegan and I couldn't have had a better experience. He explained all the additional coverage I was getting with State Farm that I didn't expect, and I actually saved money. Highly recommended!!"
We responded:
"Thank you, Lauren! I'm so glad we could help you switch and save. We appreciate the kind review & your recommendation of my agency. -Shea"